At IGXC, customer satisfaction is important to us. However, due to the nature of digital products, especially gift cards, we maintain a strict refund policy. Please review the following terms carefully before making any purchases or sales on our platform.

1. All Sales Are Final

All purchases and sales of digital gift cards on our platform are final and non-refundable, unless explicitly stated otherwise in this policy or required by law. Once a transaction is completed, the gift card code is considered delivered and used.

2. Non-Refundable Items

Refunds will not be issued for the following cases:

• Successfully delivered and activated gift cards

• Buyer's remorse or incorrect purchases

• Card redemption issues caused by misuse or third-party interference

• Transactions completed outside our platform

• Violations of our Terms of Service or Fraudulent Activity

3. Refund Eligibility

You may be eligible for a refund or replacement only under the following circumstances:

• The gift card code delivered is invalid or has already been redeemed before delivery

• The code fails to activate due to a verifiable issue on our end

• The transaction was unauthorized and reported within 24 hours of occurrence

• You were charged incorrectly or multiple times for the same order

To qualify, you must contact our support team within 48 hours of the transaction, and provide:

1. Order number and account email

2. Screenshot or video proof of the issue (e.g., redemption error message)

3. Any other details we may request to verify the claim

4. Investigation Process

Upon receiving a refund request, we will:

• Acknowledge your inquiry within 24–48 hours

• Investigate the transaction and verify the issue with internal logs and partner systems

• Provide a decision within 3–7 business days

If your claim is approved, we will issue:

A full refund to your original payment method

5. Chargebacks & Disputes

Initiating a chargeback without contacting our support team first may result in:

• Immediate account suspension

• Loss of access to current and future purchases

• Blacklisting from the platform

We encourage users to work with our support team to resolve disputes promptly and fairly.

6. Cancellations

Orders cannot be canceled once payment is confirmed and the card is delivered, as digital codes are issued instantly and become non-recoverable upon delivery.

7. Contact Us

For any refund-related questions or to submit a request, please contact our customer support:

Email: Support@igxc.com