We’re here to help! Whether you have a question about your account, need assistance with a purchase, or want to share feedback, we’d love to hear from you.

Email Support: For general inquiries or purchase-related questions, please contact us at: Support@igxc.com

We aim to reply within 24–48 hours during business days.

What to Include in Your Message

To help us identify and resolve your issue as quickly as possible, we hope you will add the following to your email:

1. Order Number

This allows us to locate your purchase immediately and verify the transaction status.

2. Platform

Different platforms use different activation methods. Specifying your platform helps us provide accurate instructions.

3. Region/Country of Your Account

Some digital codes are region-restricted. Providing your region helps us determine compatibility.

4. Payment Method Used

(e.g., PayPal, Visa, Apple Pay, etc.)

This helps us track transaction confirmations, refunds, and dispute cases.

5. Email Address Used at Checkout

If you checked out using a different email, please specify it for verification purposes.

6. Screenshots/Video Proof

Include any error messages, activation issues, or delivery delays so we can diagnose quickly. Clear screenshots of the error prompt are extremely helpful.

7. Date and Time of Purchase

In case of processing delays, this helps us track system queues more accurately.

8. Additional Notes

Any special circumstances (e.g., wrong region, expired offer, used code message) help our team resolve the problem faster.

Security Reminder

We will never ask for your password, payment PIN, or personal identification documents by email.

Quick Answers

For fast, instant solutions without waiting, visit our FAQ page—it’s the fastest way to resolve common issues.